Privacy Policy and Terms and Conditions

Introduction

SouthPaw Pet Care (SPPC) respects every individual’s right to personal privacy. We will collect and use information through our website only in the ways disclosed in this statement. This statement applies solely to information collected at SPPC’s website.

Part I. Information Collection

SPPC collects information through our website at several points. We collect information about registered visitors including name and e-mail address.

We may also collect names or e-mail addresses that our users divulge pertaining to other people, such as referrals or for gift certificate purchases. SPPC does not actively market to children and we never knowingly ask a child under 13 to divulge personal information.

We collect the following general data that is not personally identifiable information: IP address, web browser version, operating system version, and Internet connection speed. We collect demographic data in order to refine our website design for optimal display for all users, including international users, vision-impaired users, and users with varying technological resources. We collect this information through registration forms, shopping carts, and automatic web server logging files.

We do employ cookies. A cookie is a small text file that our web server places on a user’s computer hard drive to serve as a unique identifier. Cookies enable SPPC to track usage patterns and deliver customized content to users. Our cookies do have an expiration date.  Our cookies do not collect personally identifiable information.

Part II. Information Usage

The information collected by SPPC is used for delivering services to paying customers, delivering customized web experiences to registered users, and delivering optimized websites for anonymous users.

Registered users will receive additional announcements from us about services and special offers; users will also receive a quarterly newsletter. Out of respect for the privacy of our users, we present the option to not receive these types of communications.

The information we collect will be used to create customer profiles based on browsing or purchasing history. We will not supplement information collected at our website with data from other sources (such as credit history to authorize purchases).

We may share data with third parties for the purposes of order fulfillment, such as credit card companies (VISA, MasterCard, American Express), but we do not otherwise share information with any third parties.

We offer links to other websites. Please note: When you click on links to other websites, we encourage you to read their privacy policies. Their standards may differ from ours.

Our website offers weblogs, commenting, and reader polls. Please be advised that information posted in these venues becomes public.

If our policy on information collection or uses changes, we will advise you by e-mail within 30 days of the change.

Part III. Access to Information

SPPC maintains the accuracy of users’ personal information by allowing each user to edit and update this information. Users may contact us about inaccuracies they may find in their own data or request the deletion of their information from our database by e-mailing contact@southpaw-petcare.com.

Part IV. Problem Resolution

If problems arise, users may contact SPPC by calling 443-791-9669 or e-mailing contact@southpaw-petcare.com. We are committed to resolving disputes within 30 days.

Part V. Data Storage and Security

SPPC protects user information with secure servers, firewalls, SSL encryption, and other technology and procedures used to protect consumer privacy.

Part VI. Third-Party Web Beacons

We use Google Analytics to help analyze where visitors go and what they do while visiting our website. Google Analytics may also use anonymous information about your visits to this and other websites in order to improve its products and services and provide advertisements about goods and services of interest to you.

Testimonials

  • C.C. was very thorough in understanding Remy’s schedule, feeding and preferred play routines. She kept detailed notes so thorough that I learned a bit more about his needs. “Aunt C.C.” was always a great sounding board about his training and development with helpful techniques for curbing his barking, walking properly on his leash and house training.

    —Lacey Davidson, Annapolis, MD

  • Months after adopting our dog, my confidence evaporated as she continued to make every walk a struggle. After working with C.C. on recognizing and rewarding positive behavior we are now able to navigate most situations without combat. C.C.’s training also allowed us to finally trim Midna’s nails with a minimum of fuss. Thanks for everything!

    —Ingrid Jansen, Annapolis, MD

  • C.C. Bourgeois is the very best as a professional and trainer. Katie is doing better walking on lead, getting in and out of the car and we can now manage her reactive tendencies better too. The many print-out guides were a great help! We used them after our Private Consult sessions and Day Training.

    —Mickey Cook, the parent, and Katie, a grateful well behaved doggie, Roland Park, MD

  • SouthPaw changed our entire perspective helping us understand our dog was acting out for attention and not out of aggression and to reinforce for good behaviors rather than only scolding for the bad. We can finally assert more control at the dog park and other distracting places. It was the best decision to use SouthPaw!

    —Karen and Andy Mohl, Crofton, MD

  • I wanted to personally thank SouthPaw! Ben has certainly come a long way and we now know how to deal with him. He has been neutered and is making social visits to the vet. Huge improvement! SouthPaw really did help us out more than they know. They really are great at what they do.

    —Nancy Miller, Gambrills, MD

  • I would highly recommend SouthPaw. Our Rottweiler puppy had issues with resource guarding and going to the vet. C.C. helped us understand what goes through a puppy’s mind. If it were not for her very helpful advice and time spent with us, I think Ben would not be with us now.

    —Craig Miller, Gambrills, MD

  • I take referrals very seriously. My clients deserve the best and I refuse to subject them to subpar services. I am more than confident in SouthPaw. I have referred many clients and each one has been very pleased with not only the outcome of the training but also with SouthPaw’s professional nature.

    —Scott K. Andersen, DVM